Open ChatGPT and ask it to recommend software in your category. Then compare your product with your closest competitor. Most founders find they're missing from the first answer and described incorrectly in the second.
ChatGPT and Perplexity name three tools in your category, and you're not one of them. Often it's a product with worse ratings and fewer customers than yours.
Self-serve signups have gone flat, and the usual reports don't explain it. Nothing changed in paid or organic. The buyer who built a shortlist inside an assistant and chose someone else never touched your site, so your funnel never records the loss.
Your agency talks about rankings. Ask how a model decides which tools to name in a comparison, and the conversation moves back to backlinks.
The model describes your product wrong. Wrong pricing, an old feature, an integration you never had. And nobody at your company can see it happening.
A competitor is defining your category. Models learn your category from whoever wrote about it first. If that wasn't you, every answer comes back in a competitor's language.
Nobody is tracking any of this. You don't know how often assistants recommend you, which competitors appear instead, or where you're missing from the shortlist.